FAQs
What is LOOM?
LOOM is a contemporary apparel brand focused on creating versatile, comfortable, and thoughtfully designed everyday clothing.
Where does LOOM deliver?
We currently deliver across Pakistan.
How long will my order take to arrive?
Orders generally arrive within 2–5 working days after confirmation and dispatch. Delivery times may vary depending on your location and courier service.
Do you offer Cash on Delivery?
Yes. Cash on Delivery is available across Pakistan.
How can I choose my size?
You can refer to the Size Guide available on each relevant product page. If you're still unsure, contact our team and we'll be happy to help.
Can I exchange my order?
Yes. Eligible products can generally be exchanged within 7 days of receiving your order, provided the product is unused, unworn, unwashed, undamaged, and has its original tags attached.
Can I return an item for a refund?
LOOM primarily offers exchanges rather than refunds for size or change-of-mind requests. Refunds may be considered in specific circumstances, such as an approved issue that cannot be resolved through an exchange.
What if I receive a damaged or incorrect product?
Please contact us within 48 hours of receiving your order with your order number and clear photos/videos of the issue. Our team will review the case and arrange an appropriate resolution.
Can I change or cancel my order after placing it?
Please contact us as soon as possible if you need to change or cancel an order. Once an order has been processed or dispatched, changes or cancellations may no longer be possible.
How can I track my order?
Once your order has been dispatched, tracking information may be shared with you through the contact details provided at checkout.
Are LOOM products made in Pakistan?
Yes. LOOM is built around local apparel manufacturing, with our products produced through our own manufacturing setup.
How should I care for my LOOM products?
Care instructions may vary depending on the fabric and product. Please follow the care instructions provided with your product to maintain its quality and fit.
Do you have a physical store?
LOOM is launching as an online-first brand. For the latest information about our availability and locations, please contact us or follow us on Instagram.
How can I contact LOOM?
You can contact our customer support team through the contact details provided on our website.
You can also reach us through our official Instagram page.
Where can I find LOOM's policies?
Our Shipping Policy, Return & Refund Policy, and Privacy Policy are available on our website for you to review before placing an order.