Refund policy

* Eligibility: Items can be returned or exchanged within 7 days of delivery, provided they are unused, unworn, unwashed, unaltered, and undamaged, with their original tags and packaging intact.
* Size Exchanges: Wrong-size requests are accepted within the exchange period, subject to availability. Please check our size guide before ordering.
* Refunds: Customers may request a refund or exchange within the eligible return period. Approved refunds will be processed through the applicable payment method. Shipping charges are non-refundable, unless the return is due to an incorrect or defective item sent by LOOM.
* Damaged/Incorrect Items: If you receive a damaged or incorrect item, please contact us within 48 hours of delivery with your order number and clear photos/videos. After verification, LOOM will arrange a suitable replacement or refund.
* Non-Refundable/Non-Exchangeable: Items that have been worn, washed, altered, stained, damaged, or used are not eligible for return, exchange, or refund. Final Sale/promotional items may also be excluded.
* To Request a Refund or Exchange: Please contact our support team via WhatsApp at +92 320 1805706 or email us at support@loompk.com with your order number, reason for the request, and photos/videos where applicable. All refund and exchange requests are subject to verification and approval by LOOM.