Privacy policy
Privacy Policy
At LOOM, we respect your privacy and are committed to protecting the information you provide when using our website.
Information We Collect
When you place an order, create an account, contact us, or interact with our website, we may collect information such as:
* Name
* Phone number
* Email address
* Billing and delivery address
* Order and purchase information
* Information you provide when contacting customer support
Payment information may be processed securely through our payment providers. LOOM does not intentionally store sensitive payment information such as complete card details.
How We Use Your Information
We may use your information to:
* Process and deliver your orders
* Confirm orders and payments
* Provide customer support
* Process exchanges, returns, or refunds
* Send order and delivery updates
* Improve our website, products, and customer experience
* Communicate relevant offers, promotions, or updates where permitted
Cookies
Our website may use cookies and similar technologies to improve website functionality, understand how visitors use our website, and provide a better shopping experience.
Cookies may also be used to support advertising and marketing activities.
Sharing Your Information
We may share necessary information with trusted third-party service providers, such as courier companies, payment processors, website providers, and marketing or analytics services, where required to operate our business and fulfill your orders.
We do not sell your personal information to third parties.
Data Security
We take reasonable measures to protect the personal information we collect. However, no online transmission or storage system can be guaranteed to be completely secure.
Your Choices
You may contact us if you would like to update your personal information or have questions about how your information is used.
By using the LOOM website, you agree to the practices described in this Privacy Policy.
LOOM may update this policy from time to time. Any changes will be posted on this page.